Some PC Manufacturers Will Not Assist with Extended Warranties for Intel's 13th/14th Gen Core Processors, Potentially Problematic for Users

Intel has previously announced that most of its 13th/14th generation Core desktop processors will be eligible for extended warranty services, meaning users can contact Intel for a replacement processor in the event of non-user-induced damage.

However, Intel's responsibility does not guarantee worry-free use for consumers. For instance, only boxed processors can directly contact Intel's after-sales service department. Tray processors must seek after-sales service through distributors, and finished devices must be dealt with through OEMs.

The issue now is that not all dealers and OEMs are willing to assist users with extending their warranties. For example, when The Verge contacted 14 finished device manufacturers, only 7 explicitly responded that they would provide extended warranty services, though the duration of the extension remains uncertain.

Manufacturers That Did Not Respond:

• Lenovo
• MSI
• CyperPowerPC

Manufacturers That Are Still Investigating and Have Not Committed to Extending Warranties:

Acer: Acer stated it is currently investigating issues related to Acer desktops and specific chipsets. At this stage, Acer has not widely received reports from customers about crashes or instability issues with Intel-based desktops. Acer will adjust its warranty services based on the findings of the investigation, which may take about a week.

Dell and Alienware: Dell and its subsidiary brand Alienware have not promised any extended warranty services. Dell stated that any customer encountering instability with Intel's 13th/14th generation Core desktop processors should contact Dell technical support. If Dell technical support diagnoses and confirms the user is affected, Dell will cooperate with Intel to cover all costs for the affected customer but will not offer any additional extended warranty.

NZXT: This manufacturer stated it is aware of Intel's warranty policy adjustments and is currently working with Intel to resolve the details, promising to share relevant information as soon as possible.

Note: Below, some manufacturers offer extended warranties, while others promise a total warranty period. According to Intel's policy, affected processors can be warranted for up to five years, but specific manufacturers have not detailed the normal warranty period and extended warranty time, pending further announcements.

Manufacturers Offering a Two-Year Extension:

ASUS: ASUS stated it is aware of the issue and actively assisting customers in mitigating the impact, including providing BIOS updates in a timely manner according to Intel's latest investigations. ASUS will offer a two-year extended warranty for CPUs in ASUS desktops. The maximum warranty period for affected CPUs cannot exceed five years, with more details to be released by ASUS later.

HP: HP has acknowledged the extended warranty for Intel's 13th/14th generation desktop processors due to microcode instability issues. HP will adhere to Intel's two-year extended warranty for affected processors and cooperate with Intel to provide the best management process for customers.

Manufacturers Offering a Three-Year Warranty:

Puget Systems: This manufacturer stated it would offer a maximum of 3 years of CPU warranty time for affected customers, regardless of the warranty service purchased. If the same type of processor is unavailable, the manufacturer is willing to provide the latest similar processor for the user.

Manufacturers Offering a Four-Year Warranty:

Corsair: Corsair stated all Corsair and Origin PC units equipped with affected processors would receive a maximum of 4 years of warranty service from the date of purchase. Customers encountering any issues can consult Corsair's after-sales service department.

Manufacturers Offering a Five-Year Warranty:

Digital Storm: This manufacturer promised to provide a five-year warranty for CPUs affected by Intel's extended warranty period, limited to CPU components, with other PC parts calculated according to the original warranty time.

Falcon Northwest: This manufacturer also promised a five-year warranty service, meaning any non-user-induced damage to the CPU within the next five years from the purchase date can be supported by the after-sales department for free, including covering the freight for major repairs.

Maingear: This manufacturer stated it is actively responding to Intel's warranty policy, extending the warranty time for all desktops equipped with 13th/14th generation Core desktop processors to five years from the purchase date. This policy also applies to the delidded 14900KS processor.

iBuypower: This manufacturer has also confirmed its commitment to provide a maximum of five years of warranty time for affected customers, pending confirmation from Intel.