CrowdStrike Offers $10 Food Delivery Vouchers to Partners After a Global Blue Screen Incident Affects 8.5 Million Computers 😂
Brook.X
Last Friday, the American cybersecurity firm CrowdStrike inadvertently pushed a software configuration update without prior testing, leading to around 8.5 million computers worldwide experiencing the dreaded blue screen of death (BSOD). These computers were enterprise-level devices tasked with running certain critical operations.
The company has since disclosed the details of the mishap, pinpointing the issue to a flawed configuration file and promising to incorporate rapid testing phases in the future to prevent similar incidents. However, it's clear that CrowdStrike does not intend to compensate its customers for the inconvenience.
Most software or online service agreements explicitly state that the provider will not be liable for any issues, and CrowdStrike's user agreement includes similar clauses. Therefore, even if customers were to sue, they would not receive any financial compensation.
Amid this situation, an amusing incident occurred: CrowdStrike sent an apology email to its partners acknowledging the additional workload caused by the crashes and, as a token of appreciation, offered them $10 Uber Eats vouchers.
Due to the extensive BSOD issues, CrowdStrike's third-party partners might have been overwhelmed with resolving client problems. The company's focus now is not on placating the affected clients but on appeasing those third-party individuals who have been assisting in providing support to CrowdStrike's customers.
Notably, the mass redemption of these vouchers was mistaken by Uber for potential fraud, leading to cancellations that prevented later redeemers from successfully using them, wasting a few minutes of their time.
It's important to highlight that these $10 food delivery vouchers were not offered to CrowdStrike customers but were specifically aimed at its partners, such as engineers and sales personnel providing support to CrowdStrike clients.
