On April 3rd, storage device manufacturer Western Digital fell victim to a cyber attack. Hackers exploited an unknown vulnerability to infiltrate the company’s systems, prompting an emergency shutdown of the My Cloud NAS access. As a result, users were temporarily unable to access their data through the public network.
After ten days of rigorous efforts to address the issue, Western Digital has now restored My Cloud access. However, the software store remains unavailable, with no clear explanation provided.
In an official statement, Western Digital expressed gratitude for users’ patience during the challenging service disruption and assured that their support team is available around the clock to assist with any issues that may arise.
Despite the company’s reassurances, Western Digital has not been transparent about the cause of the service interruption on their Status page. Furthermore, no details regarding the cyber attack have been released, even ten days after the incident. Based on the company’s past behavior, it is uncertain when or if such information will be disclosed.
Western Digital has had previous security issues with their NAS systems, with researchers submitting vulnerability reports that were initially ignored. Only after researchers publicly disclosed the vulnerabilities did the company commit to addressing the issue.
This latest cyber attack raises questions about Western Digital’s security track record and whether they will eventually disclose the attack’s details or reveal any compromised data. As the company works to recover from the incident, it remains to be seen how this will affect user trust in their products and services.